Careers

Added Dec 01, 2025

Service Coordinator (27163)

Fort Myers Beach,  FL | Full-time Diversified Yacht Services, Inc. is seeking a Service Coordinator to join our team to assist operations by coordinating day-to-day marine service repairs. This role involves acting as the liaison between the customer and technical staff, scheduling vessels and technicians, and managing work orders to ensure timely completion and accurate invoicing. The ideal candidate thrives in a fast-paced, dynamic working environment and can expect to spend a significant portion of their day in the yard and on vessels, with additional time dedicated to client communication and administrative tasks.Reporting directly to the Service Manager, the Service Coordinator will keep the management team and support staff informed of progress, challenges, and other developments. Responsibilities include scheduling repair work for marine engines, generators, and vessel systems, coordinating with technicians and parts personnel to ensure the parts are available for repairs to be done correctly in a timely matter, answering service calls, meeting with customers, providing written estimates or quotes, and communicating with customers throughout the repair process. Strong technical knowledge is essential, covering various aspects of marine/yacht systems maintenance and repair.In addition to coordinating repair work and customer communication, the Service Coordinator will play a crucial role in the invoice process. This includes assisting with invoice generation and ensuring accuracy in billing. The Service Coordinator will liaise with manufacturers and extended warranty companies to obtain necessary approvals in advance of repairs when required and take precautions necessary to guarantee our payment.Some overtime, weekends, and holiday work may be required.Knowledge, Skills, and Abilities:Strong technical knowledge will be necessary to effectively identify and address potential issues across all aspects of marine/yacht systems including, but not limited to:Running gear/cutlass bearings; engine alignment; steering systems; hydraulic/plumbing systems; shaft seals service/installations; general maintenance of yachts; bottom painting and coatings application as well as bilge cleaning; repowering and rigging; annual services, oil changes/impellers/heat exchangers.Candidates should be adept at troubleshooting and problem-solving within these areas and demonstrate a commitment to maintaining the highest standards of quality and safety in all repairs and maintenance tasks.To be considered for this position, you must meet the following requirements:Two years of marine-related experience, preferably with gas or diesel marine products, encompassing both mechanical and electronic engines, refits, coatings, carpentry, electrical and modern electronicsKnowledge of overall vessel systems including: plumbing, electrical, electronics, and bottom paint applicationsComputer proficiency, including experience with e-mail programs and Microsoft Office products such as Word and ExcelStrong organizational and communication skillsTopside and bottom coating experience is helpful, along with the ability to explain the coating process of all marine-related coating applicationsAbility to troubleshoot and diagnose all aspects of a marine repair facility, expedite, and prioritize service/work repair orders to meet on-time deliveries.Excellent customer service skills, with proficiency in written and verbal communication using marine-related terminologyMust possess team leadership skills with a focus on safety and housekeeping concernsHave permanent authorization to work in the USA. Visa sponsorships are not availableValid Florida Driver?s License with a clean driving record. An unsatisfactory driving record would contain infractions worse than minor traffic violationsSome experience with staff scheduling is desirableFamiliarity with warranty policies and procedures is advantageousExperience in Southwest Florida saltwater preferredAdditionally, the ideal candidate must be capable of safely operating various sizes and styles of vessels and be familiar with navigating SWFL waterways to move customers' vessels and perform systems checks as needed. A comprehensive understanding of the mechanics of various types of vessels is essential for this position.To perform the daily work of a Service Coordinator, you must meet certain physical requirements:Ability to bend, squat, stoop, crawl, and kneelAbility to turn head from side to side and about the vertical axisAbility to turn body at the waist from side to side and about the vertical axisLift/push/pull a battery weighing 59 pounds without assistance on a regular basisMust have the ability to climb in a safe manner (climbing as a minimum includes stairs, scaffolding, ladders, and ramps) to access vessels and vessel equipmentDemonstrate good balance while working on uneven surfaces and maneuvering obstaclesAbility to utilize personal protective equipment (closed-toe shoes, safety glasses, ear plugs, goggles, respirator, safety harness, safety lines, floatation gear, etc.) safely per OSHA standardsAbility to withstand cold and hot temperaturesAbility to work in inclement weather conditions including heat, humidity, and sunAble to work in an environment where you are occasionally exposed to fumes and/or airborne particles, toxic or caustic chemicalsAbility to enter small spaces, and openings and work in confined spaces for prolonged periods of timeAble to respond to verbal and audible sounds/commandsAble to utilize adequate visual skillsAble to work within an environment where the noise level is usually loudAbility to fully extend the arm or arms while reaching overhead, reaching out, reaching to the side, and reaching down with tools and/or equipmentAbility to perceive attributes of an object/material such as size, shape, temperature, and textureObserve all safety signs, notices and understand safety procedures, and attend safety meetingsClose-toe shoes are required in the entire service facility when walking outside the administration offices, as well as safety glasses and PPEDisclaimerThe above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this classification. Diversified Yacht Services, Inc. is an equal-opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship status, or protected veteran status.Salary range: $50,000 - $65,000 plus monthly bonus potential and full benefits.This range represents the low and high end for this position. The salary will vary depending on factors including, but not limited to, experience and performance.?